Customer Services at Protyre Autocare
Our promise to you...Great Service
We pride ourselves on delivering the best service to you. From new tyres to replacement batteries, servicing and mechanical work, our professional team will guide you in making the right choice.
EXCELLENT CUSTOMER SERVICE
We consistently score 97% -100% customer satisfaction from third party review sites, such as: Trustpilot
Frequently Asked Questions
In order to request a refund for an online booking, you will need to contact the centre you have booked with to inform them of this cancellation. They will arrange a refund with our Web Order Refunds team who will then issue your refund for you. Once your refund has been issued, you will receive a confirmation email informing you of when the funds will reach your account.
If you wish to get in touch with us please email us at customerrelations@protyre.co.uk providing us with details of your enquiry or concerns including your local Protyre garage, your registration and best contact number. Our Customer Care team are available Monday - Friday from 8:30am - 5:00pm and will be in touch as soon as they can to assist you further.
To cancel your order, please contact the local centre where you made the booking. They will assist you with the cancellation process and ensure everything is sorted out for you. To find your garage details, please use this link: Protyre Garages Thank you!
To modify your order, please contact the Centre where you made the booking. They will be able to assist you further and make the necessary changes to find your garage details, please use this link: Protyre Garages. Thank you!
You can find our current online promotions and discounts by visiting our dedicated offers page. Simply follow this link: Protyre Offers. This page is regularly updated with our latest deals and special offers, ensuring you have access to the best savings on Tyres, Servicing, MOT and other product offers
Customer Resolutions
While we are passionate about delivering the best customer service and looking after our customers, we know there may be times when you believe something may have gone wrong and so to ensure things are always put right, please contact us.
You can contact us at customerrelations@protyre.co.uk
Customer Service Desk Opening Hours:
| Days | Opening Hours |
|---|---|
| Monday - Friday | 8:30am to 5:00pm |
| Saturday & Sunday | Closed |
| Bank Holidays | Closed |
Contacting the Motor Ombudsman
We will endeavour to resolve the issue to your satisfaction but should you still not feel satisfied with your resolution you have the reassurance that we subscribe to the Motor Industry Code of Practice for Service and Repair. This Code is governed by Motor Ombudsman; the government back self-regulatory body for the motor industry.
If you would like to get in touch with the Motor Ombusdman, you can do so by using the details below:
Post: 71 Great Peter Street, London, SW1P 2BN
Telephone: 0345 241 3008 (Option 1)
Email: consumer@tmo-uk.org | Website: https://www.themotorombudsman.org
